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- HOW TO REQUEST A REFUND
You can make your return within 14 days from the date of delivery and be reimbursed completely.
Write us an email to firstname.lastname@example.org
Send your return to the following address:
Artisanal Cornucopia – Via dell’Oca, 38 – 00186 Rome
- REFUND AMOUNT
The administrative costs of reimbursement are to be paid by Artisanal Cornucopia.
On the contrary, all costs of shipping the product, either by courier or by postal service, are charged to the customer. Instead, you will be completely reimbursed for the value of the returned products.
- REFUND MODES
Artisanal Cornucopia operates from the European Union: for this reason all transactions, even in foreign currency, are converted into Euros following payment by the customer. The currency amount is calculated on the exchange ratio on the day the repayment is made. The risks related to the change are therefore charged to the customer. ATTENTION: The returned products paid are refunded via PayPal refund.
- REFUND TIMES
The refund will be processed together with the receipt of your return in our warehouse. We inform you that for orders paid by Credit Card, refunds can take up to 4 weeks to be visible on your statement.
- WHAT TO DO IF YOU HAVE A PROBLEM WITH THE PRODUCT RECEIVED
If you have encountered a problem with the product, please contact our Customer Service: email@example.com